Software repair
When possible, repair technicians protect the computer user's data and settings, so that after repair, the user will not have lost any data and the technician can fully use the device with little interruption, and then diagnose the problem. Addressing the issue, the technician could take action as minor as adjusting one or several settings or preferences, but could also apply more involved techniques like installing, uninstalling, or reinstalling various software packages. A reliable, but somewhat more complicated, procedure for addressing software issues is known as a restore, in which the computer's original installation image (including operating system and original applications) is reapplied to a formatted hard drive. It should be known though, that anything unique, such as settings, or personal files will be destroyed if not backed up on external media, as this reverts everything back to its original unused state.